Cancellation & Refund Policy
Version 1.0 · Effective 2026-08-27
Cancellation windows and refund handling for guest purchases, host demands and brand participation.
1. Guest order cancellation
Cancellation windows for ready-stock and made-to-order gifts.
[PLACEHOLDER — final wording to be supplied by legal counsel.]
2. Refund timelines and method
Refunds return to the original payment method within the stated period.
[PLACEHOLDER — final wording to be supplied by legal counsel.]
3. Damaged, wrong or undelivered gifts
How to report and what remedy applies.
[PLACEHOLDER — final wording to be supplied by legal counsel.]
4. Host demand cancellation
Cancelling before matching, after confirmation, and once counters are live.
[PLACEHOLDER — final wording to be supplied by legal counsel.]
5. Brand participation fee refunds
Refund treatment on withdrawal or event cancellation.
[PLACEHOLDER — final wording to be supplied by legal counsel.]
6. Non-refundable items
Personalised and perishable gifts.
[PLACEHOLDER — final wording to be supplied by legal counsel.]
Questions about this document? Write to contact@trygiftnow.com.